Shipping and Logistics

PLEASE BE ADVISED

Due to increasing fuel and operational expenses, trucking companies are imposing additional delivery surcharges for certain Canadian destinations. These destinations may not eligible for our free shipping policy. The Cabin Depot™ reserves the right to notify the customer of any additional shipping and handling fees if required. The customer have the option to modify or cancel the have the option to cancel and receive a full refund if additional charges are incurred.

What are the shipping costs?

We understand that the cost of shipping and handling can be an important factor when making a purchase, and we strive to be as transparent as possible about these costs. Most of our products will have the shipping costs calculated through the store's website during check out or while viewing the cart. Providing your postal code and / or full address when prompted, will generate the most accurate shipping fees as well as any delivery options that may be available for the order.

*We are also pleased to offer free-shipping flat-rate shipping on select products and merchandise, which conforms to the free-shipping policy outlined further into this article

Estimated Shipping Times

If you ordered before noon (Atlantic Standard Time), we'll typically ship out your order within 24-48 hours during our business hours Monday - Friday.
For larger orders such as solar systems and items that are required to be shipped on a pallet, it may take a bit longer to get them out to you.
Busy seasons and high demand products may also delay the shipping process and affect the original timeline provided.
The Cabin Depot™ uses 3rd party carriers and trucking companies, therefore we cannot guarantee exact delivery dates under any circumstances.
Many clients take advantage of the "pickup" option at checkout in order to have your shipment delivered for free to a warehouse near you.
If you require your order urgently and would like an updated timeframe, or expedited shipping, please don't hesitate to reach out to us at:
1-844-603-4743 or email us at [email protected].
We're here to help and will do our best to accommodate your needs!

Couriers, Packaging and Tracking

Smaller parcel orders will ship by Canada Post, FedEx, UPS, Canpar, or similar.
Larger palletized orders such as wood stoves, appliances, batteries, and solar panels will ship through reputable 3rd party trucking companies with residential lift gate and appointment services included.
Busy seasons and high demand products may also delay the shipping process and affect the original timeline provided.
The Cabin Depot™ uses 3rd party carriers and trucking companies, therefore we cannot guarantee exact delivery dates under any circumstances
Tracking information will be uploaded to our website as soon as it becomes available, at which time customers will receive a notification and can track their order progress. Note that some gmail or hotmail users may have our confirmations misidentified as spam, therefore we suggest checking your junk folder before contacting us.

Free Shipping Policy

Any item or product that is listed on our website advertised with "Free Shipping", will adhere to the following policy.
Please note that our free shipping offer is limited to standard residential or business addresses which covers the vast majority of our customers.
If you live on top of a mountain, on an island with limited ferry access, need a plane or helicopter to reach your home, your nearest neighbour is a penguin, you live in a yurt in Death Valley that only donkeys can reach, or some other remote location that delivery trucks cannot easily access or are outside of their traditional delivery routes, additional shipping costs may be incurred. We will contact you before shipping your order to confirm if additional charges may apply.
We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.
Regions that are subject to a surcharge include, but are not limited to the following:
- Yukon
- Northwest Territories
- Nunavut
- The Islands of British Columbia

What is LTL Shipping?

(Larger items that would require shipping on a pallet would ship LTL)

Less-than-truckload, also known as less-than-load (LTL), is a shipping service for relatively small loads or quantities of freight. Less-than-truckload services are offered by many large, national parcel services as well as by specialized logistics providers.

LTL Shipments may include appliances, solar panels, batteries, Cinderella Incinerating Toilets and wood stoves.

Curb-side Freight Shipment Procedure

Most appliances, solar equipment or larger shipment items ship via tractortrailer or straight truck and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle oversized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Please note that these items cannot ship to P.O. Box.

Curb-Side Freight Shipping Process
Step 1	Within 24 - 48 hours after your order is shipped you will receive a confirmation email providing tracking information.
Step 2	Once the shipment has arrived at your local freight terminal, the courier will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hour window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you. Please note: If the courier cannot reach you to make an appointment within 24 hours of initial contact, storage fees may be applied. We want to avoid any additional costs for you and ensure that your shipment is delivered to you without any issues.
Step 3	The service includes the arrival of a lift-gate truck, which will lower your order onto the ground at the edge of your driveway. The size of the truck may vary. Due to company policy the drivers are not authorized to move your item(s) beyond the edge of the driveway. We apologize for any inconvenience this may cause, but we want to ensure the safety of our drivers and the condition of your purchase. Please note: that our curb-side delivery service does not include set-up or assembly of your items nor does it include the removal of packaging materials. We apologize for any inconvenience this may cause.
Step 4	Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately. Instructions for issues with your delivery can be found below. Please note: Shipping is unavailable to P.O. Boxes

What to Know Before Accepting Your Delivery

The Cabin Depot™ wants to make sure that you receive your order on time, accurately, and without any damage. With this in mind, we would like to share some important information about receiving a new order.

DO NOT sign the driver’s paperwork unless you are 100% certain the order is complete, there are no missing items, and it has arrived in perfect condition.

We carefully inspect all orders before they leave the warehouse to ensure they are accurate and in perfect condition. If you haven’t received a shipping e-mail confirmation with tracking, and are curious about the status of your order, please let us know at any time by calling 1-844-603-4743 and select option #2.

When you receive your order, please take the time to inspect it thoroughly. If you notice any damage or shortage, please make sure to note it on the paperwork provided by the driver before you sign it. However, if there is not enough time to inspect the order, please indicate on the paperwork that a proper inspection/sign-off is pending. It is important to inspect each item for concealed damages, even if you do not see any damage on the outside of the box.

Open all boxes Count all items Ensure the items shipped are the correct model / type / colour.

We understand that some drivers may be in a hurry to make other deliveries, but rest assured that they will wait for you to inspect your order before they leave. We know how important it is for you to receive your order in perfect condition, which is why we insist on this policy. You have paid for delivery, and we want to make sure that your order meets your expectations.

If you sign the delivery paperwork without noting any discrepancies or damage, the freight company will not accept a claim and make the customer liable for any damage discovered.

Our team at The Cabin Depot™ is committed to providing great customer service, and our goal is to ensure that you have an stress-free experience with us. If you need any assistance, please do not hesitate to contact us at any time. We are always here to help you!

If Your Order Arrives Incorrect or Missing Items

Note exactly what was shipped incorrectly or missing on your paperwork
You need to clearly write this on the BOL or Freight Bill.
Take photos of the products received, then contact us and we’ll investigate to get this corrected for you asap!
Call 1-844-603-4743 and select option #2.

If Your Order Arrives Damaged

We are dedicated to delivering quality products to our customers, but unfortunately, sometimes unforeseen circumstances can arise that could cause some damage to your order. We understand that this can be upsetting, but please be assured that we will do everything in our power to rectify the situation.

In case significant damage has occurred to your order, we advise that you have the option to refuse it. If you do refuse it, write "ORDER REFUSED DUE TO DAMAGE" on the paperwork and kindly take pictures of the damage. Then send us the pictures and paperwork, and we will work with the freight company to provide you with a refund or a new order if the product is still in stock and available.

If there is only slight damage to your order, just note the damage clearly on the paperwork, and take several pictures. Then send the pictures and paperwork to us, and we will follow up with the freight company. They will be responsible for providing compensation for a claim.

I Inspected My Order, But Later Found Damage!

This is known as ‘concealed damage’ and freight companies only allow 24 hours to file a concealed damage claim. So, it is very important that if you start unpacking your order and discover damage to a part that wasn’t visible when you removed the packaging for initial inspection, you need to take pictures and contact us immediately.

Please do not wait.

Freight companies will not consider a concealed damage claim if one is filed more than 24 hours after receipt. While concealed damage claims are often denied, documenting any issues immediately after delivery can greatly increase your chances of a successful claim.

At The Cabin Depot™, we always strive to provide the best possible service to our clients. We take pride in our reliable delivery process and want to ensure that you receive your shipment in excellent condition and in a timely manner.

If you have any questions or concerns about your recent shipment, please feel free to reach out. We are here to help facilitate a smooth and successful delivery process.
Thank you again for choosing The Cabin Depot™ for your shipping needs!

Shipping and LogisticsUpdated 8 months ago